Returns & Exchanges
At Elizabeth Bay, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn apparel in its original condition. If your new pieces aren't the perfect fit, we make the exchange and return process simple and seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garments are free from any signs of wear or makeup marks.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing